Return Policy

Last Updated: December 3, 2024

Overview

At Uniquekindstudio, we are committed to client satisfaction. This Return Policy outlines our policies regarding refunds, cancellations, and project modifications for our web development services.

Service-Based Nature

Please note that our services are professional web development services, which are custom-created based on your specific requirements. Unlike physical products, digital services cannot be returned in the traditional sense. However, we strive to ensure your satisfaction throughout the development process.

Deposit and Payment Structure

Our typical payment structure includes:

• Initial deposit: Required to begin work on your project
• Milestone payments: Based on project phases as outlined in your service agreement
• Final payment: Due upon project completion and delivery

Cancellation Policy

Client-Initiated Cancellation

If you choose to cancel your project:

• Before work begins: Full refund of any deposits paid, minus any administrative fees
• During the design phase: Refund of remaining balance minus work completed and deposit
• During development phase: Refund of remaining balance minus all work completed to date
• After final delivery: No refunds available

Company-Initiated Cancellation

If we are unable to complete your project due to circumstances within our control, you will receive a full refund of all payments made. If cancellation is due to client non-compliance with terms or lack of necessary materials, refunds will be calculated based on work completed.

Revision Policy

We include a specified number of revision rounds in our service packages:

• Design revisions: Typically 2-3 rounds included in the base package
• Content revisions: Minor text changes included within reason
• Functionality changes: Major changes may require additional fees
• Additional revisions: Available at standard hourly rates

Satisfaction Guarantee

We work closely with you throughout the development process to ensure the final product meets your expectations. Our satisfaction guarantee includes:

• Regular check-ins and progress updates
• Opportunity to provide feedback at each project milestone
• Commitment to addressing any issues or concerns promptly
• Final review period before project completion

Refund Processing

If you are eligible for a refund based on this policy:

• Request must be submitted in writing via email
• Refunds are processed within 14 business days of approval
• Refunds are issued to the original payment method
• Processing fees may not be refundable

Non-Refundable Items

The following items are non-refundable:

• Third-party costs including domain registration, hosting fees, or premium plugins
• Custom graphic design work that has been delivered and approved
• Completed and delivered project phases
• Stock photos, fonts, or other licensed materials purchased for your project

Project Delays

If project delays occur due to our inability to meet agreed timelines, you may be entitled to:

• Expedited completion at no additional cost
• Partial refund if delays are substantial and unreasonable
• Project cancellation with refund of unearned payments

Delays caused by client feedback time, content provision delays, or external factors are not eligible for refunds.

Quality Issues

If the delivered website has functionality issues or does not meet specifications outlined in the service agreement:

• We will fix all issues at no additional cost
• If issues cannot be resolved, a partial or full refund may be issued
• Quality concerns must be reported within 30 days of final delivery

Dispute Resolution

If you have concerns about your project or believe you are entitled to a refund:

• Contact us immediately to discuss the issue
• Provide specific details about your concerns
• Allow us reasonable time to address and resolve the matter
• If resolution cannot be reached, formal mediation may be pursued

Post-Launch Support

Our commitment to you continues after project completion:

• Bug fixes within warranty period at no charge
• Technical support as outlined in your service agreement
• Optional maintenance packages available
• Training on website management if included in package

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified policy.

Contact Us

If you have questions about this Return Policy or wish to request a refund, please contact us:

• By email: support@uniquekindstudio.cv
• By phone: +1 (347) 521-0294
• By mail: 1358 Madison Ave, Apt 4B, New York, NY 10028, USA